Who should I contact if I have a gambling problem?

You can reach a specialist through myn66's Live Chat (24/7 in Myanmar language). You can also contact us by email at support@myn66.im. We handle Self-Exclusion requests and support with care, and all player information is kept strictly confidential.

Safe Gaming

myn66's Responsible Gaming Policy

Gaming is for entertainment only. On myn66, you always have access to tools, support, and guidance to help you stay in control of your play.

Stay in Control

Set your play time and spending limits to game safely

What does Responsible Gaming mean?

Responsible Gaming means treating gambling as a form of entertainment — staying mindful of your money, time, and wellbeing while you play. myn66 provides a range of tools and services to help every player game safely and enjoyably.

Always remember that gaming is for entertainment, not a way to earn income. Understand that losses are possible and only play with what you can afford. If gambling starts to feel like a problem, contact the myn66 support team right away — we are available 24/7 in Myanmar language.

Warning signs to watch for

Playing for longer and longer sessions, chasing losses hoping to win them back, choosing to gamble instead of spending time with family, borrowing money to play — if any of these sound familiar, please seek professional help.

Protection tools for players

Tools and services available on myn66 to help you manage your play

Deposit limits

You can set the maximum amount you can deposit daily, weekly, or monthly. Changes that increase the limit take effect immediately, but lowering the limit only takes effect after a delay — this helps prevent impulsive decisions.

Time-Out

You can set a Time-Out to take a break from gambling for as long as you need. Choose a period from 1 day up to 3 months. During this time, no deposits or gameplay can be made on your account.

Self-Exclusion

If your gambling is getting out of control, you can choose Self-Exclusion to permanently block your account. This decision cannot be reversed and is the strongest protection tool available.

Check Your Gaming History

You can review your full gaming history at any time. See how long you played and how much you spent, then take an honest look at your own playing habits.

Account Protection

SSL encryption and an account verification system are in place so only you can access your account. Security is built in so no one can silently log in and play on your behalf.

24/7 Support Contact

If you have any gambling-related issue at any time, Myanmar-speaking specialists are available 24/7 via Live Chat. You can also reach us by Email.

21+

Only players aged 21 and above are allowed to access

All games on myn66 are intended for adults aged 21 and above only. No children or anyone under 21 may play, and account access will be blocked for underage users. Please take responsibility for keeping your account away from family members or children.

Practical Tips for Playing Safely

By following these tips, you can keep gaming as a form of entertainment and stay in control.

Before you play, decide in advance the amount you can afford to lose and never go beyond that limit.
Set a time limit for your session and stop when that time is up — chasing "just one more round" can easily spiral.
Avoid playing with the intention of winning back losses — this mindset is one of the most common signs of a problem gambler.
Never gamble with borrowed money, rented funds, or your family's living expenses. Only play with money you can afford to spend.
Never put gambling ahead of your work, family, or health — if these thoughts keep coming up, reach out to someone who can help.
Do not make promises or guarantees about how much you will earn while playing — remember that every game carries the risk of loss.
Do not drink alcohol or use substances while playing — your decision-making suffers at those times and you may end up spending more than intended.

Responsible Gaming Tools — Learn More

Deposit Limit — How to Set One

Log in to your myn66 account and go to Settings, then select Deposit Limit. Choose your preferred period (daily / weekly / monthly), enter the limit amount, and confirm. Once a limit is set, it cannot be changed for 24 hours — any request to increase it takes 24 hours to take effect. If you want to lower your limit, that can be done immediately, meaning you can move to stronger protection right away while reductions in protection are delayed.

Self-Exclusion — A Firm Commitment to Protect Yourself

If you choose Self-Exclusion, you will be removed from all myn66 services and will not be able to access them. This option comes in two forms: a fixed-period Self-Exclusion or a permanent block. Your account will not be reopened before the period ends, and this is intended for those who want to make a firm, binding commitment. You can request this service by contacting us via Live Chat.

Time-Out — Taking a Temporary Break

If you want to pause your gambling for anywhere between 1 day and 3 months, you can choose Time-Out. During that period, deposits, placing bets, and receiving bonuses will all be suspended. Once the Time-Out period ends, you must reactivate your account yourself — it will not open automatically.

Educational Discussions and Expert Guidance

If you are experiencing problems related to gambling, the myn66 support team can connect you with professional advisors. We handle all one-on-one consultations in accordance with our current data privacy policy.

Support — How to Contact Us

If gambling is starting to feel like a problem, there is no need to feel ashamed — the myn66 support team will treat you fairly and with care. There are 2 ways to reach us:

Live Chat — 24/7 in Myanmar
Click Live Chat on the myn66 website to connect with a specialist straight away.

[email protected]
Send us an email describing your issue in detail and we will get back to you.

Play responsibly and keep enjoying myn66

After reading our Responsible Gambling policy, you can enjoy our games with full control. If you have questions, read the FAQ or contact us via Live Chat.

Frequently Asked Questions about Responsible Gambling at myn66

Log in to your myn66 account, go to Settings, and select Deposit Limit. Set your daily, weekly, or monthly limit and click confirm. If you want to lower the limit, it takes 24 hours to take effect. You can also contact support for help.

Once Self-Exclusion is set, your account cannot be reopened until the restricted period has ended. This decision is designed to protect you, so myn66 will not accept any request to reopen the account during the exclusion period. After the period ends, you can reactivate your account yourself.

Games on myn66 are for adults aged 21+ only. No one under 21 is allowed to play. Age verification is carried out at registration, and any account found to be incorrect will be closed. Please never share your login details with children or younger family members.

You can reach a specialist through myn66's Live Chat (24/7 in Myanmar language). You can also contact us by email at [email protected]. We handle Self-Exclusion requests and support with care, and all player information is kept strictly confidential.

Time-Out is a temporary tool where you choose a break period from 1 day to 3 months. Once the period ends, you can log back in yourself. Self-Exclusion is a deeper and longer-term measure — your account cannot be reopened during the exclusion period even if you request it.

You can review your activity in the game History. Other signs to watch for: cancelling plans to gamble, making excuses to keep playing, wanting to keep going when you win but chasing losses when you lose. If these feelings come up often, you can talk it through via Live Chat.